Thanks for the howtocomplain link - I've sent a complaint.

I'll certainly do a fair amount of public posting, but I'm not sure I want to spend that much more time and effort on this sorry excuse for a company. I've already posted a number of posts in IT forums and some unfavourable reviews.

The Inquirer article is fairly dissatisfying. It starts off well enough - I didn't know I had that many rights, it's interesting - but then just sort of fizzles out. Having the rights, apparently, doesn't do any good, as OCUK are still screwing him over and he doesn't really seem to be able to do anything about it. There's no actual advice there. Oh well.